These are the terms and conditions on which we supply the courses, videos, and other audiovisual content to you ("Online Content").
Please read these terms carefully before submitting your order. These terms tell you who we are, how we will provide the Online Content, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think there is a mistake, please contact us.
We are Crossfader Limited T/A We Are Crossfader, a company registered in England and Wales under company registration number 09044559, with our registered office at Avenue HQ, 10—12 East Parade, Leeds LS1 2BH. Our VAT number is 317758966.
You can reach us at info@wearecrossfader.co.uk or via our Contact Page.
If we need to contact you, we will do so by email to the address you provided or by writing to the postal address you provided during your order.
References to "writing" or "written" in these terms include emails.
3.1 Order process
Our order process allows you to review and correct errors before submitting your order. Ensure all details are correct before confirming.
A contract is created between you and us when your payment is processed, and you receive access to the Online Content.
Access to Online Content requires full payment, either as a one-off charge or via a payment plan. If your payment is declined, access will be restricted.
Promotional codes must be applied before making your payment. No refunds will be issued if a promotional code is applied after the purchase.
We reserve the right to amend these terms at any time. Your continued use of the Online Content signifies your acceptance of any updates.
Overview and access
4.1 The Complete DJ Package provides access to all current DJ education (courses and bonus content) from Crossfader in one bundle. It is available for purchase either through a one time payment or via 3 month or 10 month payment plans.
4.2 The payment plan option is a full commitment purchase, not a subscription. By selecting a payment plan, you agree to pay the full course price in instalments over the chosen term. Access to all course content is granted from the first payment, and the remaining balance remains due in full even if you stop using the course, cancel your payment method, or lose access for non payment.
4.3 A 30 day money back guarantee applies only to the one time purchase option. No refunds, cancellations, or early terminations are available for payment plans once access has been granted.
4.4 Access to The Complete DJ Package will be revoked if any instalments fail or remain unpaid, but this does not remove your responsibility to complete the full payment plan.
4.5 Once full payment has been received, either via a one time purchase or after all instalments are completed, you will have lifetime access to the included DJ courses and any future DJ related content we release, excluding any education created in partnership with third party brands or organisations.
5.1 30-Day Money-Back Guarantee: You may request a refund within 30 days of purchasing individual courses or the Complete DJ Package (one-time payment only). Refunds for instalment payment plans are not available.
5.2 Refund requests: To request a refund, contact customer support via email or the Contact Page. Proof of purchase may be required.
5.3 Fair use policy: Refunds may be denied if it's determined that a significant portion of the course content has been consumed or if the request is deemed unfair (see full Fair Use Policy below).
5.4 Monthly payment cancellations: Once you have requested a cancellation of the 3-month or 10-month full commitment payment plan, access to the content will be revoked immediately. No further payments will be processed, and you will not be eligible for a refund.
5.5 All Crossfader courses are digital products with immediate access upon purchase. Any chargeback, indemnity claim, or payment dispute made after access is granted will be contested, and all course access will be revoked until resolved.
5.6 If a dispute is raised on the grounds of an unauthorised transaction, Crossfader will cooperate fully with the payment provider's investigation. Where account details, login activity, or matching payment information indicate that the purchase was made by or authorised by the account holder, access may remain restricted until the dispute is closed.
5.7 False or misleading claims may result in permanent account suspension.
Ensure you have the necessary internet bandwidth and software to access and stream or download Online Content.
The Online Content is for your personal, non-commercial use. You may not share, distribute, or modify any part of the Online Content without our prior written consent.
Our courses are for personal use and entertainment. We do not guarantee any specific qualifications or earnings.
You are responsible for protecting your devices from viruses. We do not warrant that the site will be free from viruses or other harmful content.
You must not introduce malicious software, attempt unauthorised access to our systems, or engage in behaviour that disrupts the functionality of the site. Breaches may result in immediate suspension of access.
7.1 From time to time Crossfader may offer promotional discounts, bundle offers, or seasonal sales. These promotions are only valid during the advertised period, and any extension of this period is at the discretion of Crossfader.
7.2 If you have purchased a course prior to a promotion going live, you will not be eligible for a partial refund, credit, or adjustment to reflect the new sale price. Discount codes or promotional offers cannot be combined or applied retrospectively, including where your purchase is still within the refund policy period.
7.3 Prices and offers may change from time to time as part of our ongoing promotions. Crossfader reserves the right to withdraw or amend promotional offers at any time without prior notice.
All Intellectual Property Rights in and to the Online Content remain the property of Crossfader Limited or its licensors. You are granted a personal, non-exclusive, limited licence to use the content as per these terms.
You may not reverse-engineer, decompile, or otherwise attempt to extract the source code of the Online Content.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. This version was last updated on 22nd July 2021.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Prices for Online Content are displayed on our website. Subscription fees are collected monthly or annually in advance.
We will give you 30 days' notice of any price increases, which will take effect at the end of your current subscription period.
We accept American Express, Mastercard, Visa, and PayPal.
If any scheduled payment fails or is cancelled, access to the Online Content will be revoked until payment is successfully resumed.
We may suspend access for maintenance or technical issues. We will notify you in advance whenever possible.
If suspension lasts longer than 30 days, we may offer a pro-rata refund or adjustment.
We reserve the right to modify, update, or discontinue any aspect of the Online Content without notice, provided it does not materially reduce the value of the purchased content.
11.1 Your rights
You may terminate the contract if you do not agree with material changes. No refunds will be provided unless expressly stated.
11.2 Our rights
We may terminate the contract if you breach these terms, including non-payment or misuse.
12.1 General principles
Users must respect fairness and integrity when using our services.
12.2 Individual account usage
Access is personal and non-transferable. Account sharing is prohibited.
12.3 Content access
Excessive or abnormal usage may result in restricted access.
12.4 Refund abuse
Refunds may be denied where significant content has been accessed.
12.5 Enforcement
Accounts may be suspended or terminated without notice.
13.1 Neither party shall be liable for failure or delay caused by events beyond reasonable control.
14.1 You grant Crossfader a non-exclusive, royalty-free, perpetual licence to use submitted content.
14.2 You are responsible for ensuring your content does not infringe third-party rights.
16.1 We do not guarantee uninterrupted or error-free content.
16.2 Content is for general information only.
17.1 These terms are governed by English law.
17.2 Proceedings may be brought in English courts, or Scotland / Northern Ireland where applicable.
For details on how we use your personal data, please refer to our Privacy Policy.